That is the number of my order, program cant install it - tmdyc-ciyii-ezhjp-qolz2-mvhal-pk7hf

TATYANA, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Tatyana,
We are sorry to know that you are unable to install AVG PC TuneUp. To assist you better, could you please provide us the screenshot of the error message you receive when you try to install AVG? http://avgclick.me/getscreenshot. We also suggest you to check if you have any old AVG PC TuneUp already installed in your computer. If you have any, please uninstall the same and then try to install AVG Pc TuneUp http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp.
Thank you

TMDYC-CIYII-EZHJP-QOLZ2-MVHAL-PK7HF /THAT IS THE NUMBER OF MY ORDER, I DID PAY 20 EUROS, BUT THE PROGRAME AVG-TUNELL CANT INSTALL IT, ANSWERED - YOU HAVE ANOTHER AVG WHICH IS INCONSISTENT ...???
Hello Tatyana,
We are sorry to know that you are unable to install AVG PC TuneUp. To assist you better, could you please provide us the screenshot of the error message you receive when you try to install AVG? http://avgclick.me/getscreenshot. We also suggest you to check if you have any old AVG PC TuneUp already installed in your computer. If you have any, please uninstall the same and then try to install AVG Pc TuneUp http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp.
Thank you
TATYANA, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru