The fee came out my account!

AVG Subscription
9

Hello again!

I have to inform you that on my computer I have an open version, a Month Free Trial for the Full AVG and I DID NOT sign up for this!! I do not know how is this possible to happen? Return it to the basic AVG, please. I don't want to have a refund procedure again! Thanks!

Best regards! Zorica

2

Hello Zorica,

I understand your concern.

Please uninstall this free trial from your computer and install the AntiVirus free from this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free.

If you face any difficulties, please let us know and we will assist you further.

10

Hello, Zorica.

Thank you for reaching us here with your query. When you subscribed for the 30 day trial version, you accepted for the auto renewal of this subscription for 1 year at the end of the trial period. You will be presented with this information while subscribing to 30 day free trial. We have also sent you a notification email regarding the auto renewal on 26th Jan 2018. Please check your inbox and spam box as well.

However, we can process refund for this order if you would like. Please confirm to proceed with it.

1

I use avg antivirus free and I signed up for the one month free trial for the Full AVG but a fee of  $85.39 has come out of my account. I did not choose to buy  - to subscribe to it because I really do not have the money to spend on this. Why has this come out of my account??? Please delete payment order, which I got today! 
Thanks! 

Regards

6

Hello, Zorica.

Thank you for reaching us here with your query. When you subscribed for the 30 day trial version, you accepted for the auto renewal of this subscription for 1 year at the end of the trial period. You will be presented with this information while subscribing to 30 day free trial. We have also sent you a notification email regarding the auto renewal on 26th Jan 2018. Please check your inbox and spam box as well.

However, we can process refund for this order if you would like. Please confirm to proceed with it.

5

Thank you for updating the status, Zorica.

You are most welcome!

8

Hello!

Oh thank you for the answers and fast reply. I am so sorry, I did not notice that the trial full AVG is with automatically accepting of auto subscription…  I mean this is not usual for trial version opportunities… also sorry I did not know for the email from the 26 Jan. I would like to have Full Avg version but this is not possible for now.  

Yes please for refund procedure. Thanks!

Best Regards

Best regards!

3

You are welcome, Zorica. I appreciate your time and co-operation.

4

Hello again!

I have to inform you that on my computer I have an open version, a Month Free Trial for the Full AVG and I DID NOT sign up for this!! I do not know how is this possible to happen? Return it to the basic AVG, please. I don't want to have a refund procedure again! Thanks!

Best regards! Zorica

7

Thank you for the confirmation. I have escalated your request to the refund team. They will process refund and contact you via email confirming the same. We appreciate your time and co-operation.