The message I can't remove says you were recent

Hello Willie, I apologize for the inconvenience caused. Could you please send us a screen shot of the pop-ups you are receiving in the monitor? Thank you.

if u can not resolve my problem with identy why am i paying you 

I have an AVG popup on my monitor that I can't seem to get rid of does anyone know how to fix this??

Hello Willie, I apologize for the inconvenience caused. Could you please send us a screen shot of the pop-ups you are receiving in the monitor? Thank you.