Hi Pieter,
We're glad to help you with your request. From your description, we see that you're trying to fix performance & privacy issues.
To ensure this, share us the screenshot of the message that you receive.
Those performance issues requires a separate TuneUp license to be purchased in order to fix them. Regarding the IP address visibility, it requires a Secure VPN license.
AVG TuneUp is an optimization tool that helps us to enhance the computer's performance.
AVG Secure VPN helps us to secure the network to which your computer is connected by encrypting it.
Upon checking your account, we see that you have an active subscription of AVG Antivirus alone. This doesn't include TuneUp & Secure VPN.
If you prefer, you can either proceed to purchase those programs or disable those notifications in AVG program. Please let us know how you'd like to proceed with this.
When scap reaches 'Performance issues' it states 'Broken registry items' go to RESOLVE and screen pops up 'The online content is unavailable'. Also occurs if attempting to resolve visibility of IP address.
Thanks for your response, I thought that may be the issue. Would it not be better, however, for your online notice to say 'You do not have a licence for this additional feature - if you wish to subscribe click here:'
Your feedback is highly appreciated, Pieter. However, our developers have designed the program in such a way depending upon customer reviews.