The password to turn on the laptop changed

General discussion
3

Hello Roman, 

This is not an expected behavior. We will check and help you to clarify it.
AVG program does not change the system password.

  • Could you please confirm whether you are trying to restart the PC in safe mode and check?
  • Please confirm the operating system installed. 
  • Please share us the screenshot of the login page in which you are facing this issue. 
Keep us updated. Thank you.
1

The notification from AVG requested to restart the laptop to update. I have been doing this every time the notification comes up but nothing wrong happened.
This time after restart, the password could not turn the laptop on and it keep showing the password was incorrect.
And it showed to reset the password from using the gold key disk, this laptop is a used one from my friend from Hong Kong. And I don't have the disk, what this could be solved?

2

Hello Roman, 

This is not an expected behavior. We will check and help you to clarify it.
AVG program does not change the system password.

  • Could you please confirm whether you are trying to restart the PC in safe mode and check?
  • Please confirm the operating system installed. 
  • Please share us the screenshot of the login page in which you are facing this issue. 
Keep us updated. Thank you.