They do not say that antivirus prevents me from being active, they do not care about complying with

AVG Protection
3

Hello Gabriel.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the issue to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

1 
you say you can't solve some problems because
They detect that I have another antivirus, but they don't say which one is the antivirus? It seems like the last straw and I see that they offer me other services, instead of worrying about providing what they promise. and I see that there is no real interest from you so that it works for me actively and not passively
2

Hello Gabriel.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the issue to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.