They don't want to reimburse me

Hello Rafael,

We acknowledge your refund request.
A refund is eligible for your AVG Internet Security order. Our support has emailed you with some offers instead of getting a refund. 
We kindly ask you to read the whole email and let us know how to proceed further.
Thank you.

Hi, I recently requested the cancellation of an AVG product, which was automatically renewed.
I made the request before completing the 30 days to be entitled to a refund,and I received an email saying otherwise.
There were two requests, one through the app and the other through the website, before the expiration date to be refunded.

Hello Rafael,

We acknowledge your refund request.
A refund is eligible for your AVG Internet Security order. Our support has emailed you with some offers instead of getting a refund. 
We kindly ask you to read the whole email and let us know how to proceed further.
Thank you.