Contact the AVG business page on Facebook through Facebook messenger. Make sure its messenger as you want to message them directly, not post on their front page. When i did I managed to have my refund processed about an hour after I had originally contacted them.
AVG really needs to fix their customer service problem. This has been the most frustrating company to deal with in this regard.
Best of luck people, I hope you all get your money returned to you promptly.
They also censor you, if they dont like what you write.
Just sent a message now and I hope that at least someone responds!! Been a nightmare trying to connect with AVG, its like they are trying to avoid speaking to the very people that purchase their products.
A global company who is only reachable through Facebook messenger is a joke. Especially a company that deals with software aimed at performance and security issues. Ridiculous.
Fortunately enough renewing an existing subscription was impossible without having to contact customer support and that’s how I even found out how terrible the whole thing is.
I couldn’t agree more. They’ve been the most frustrating company I’ve ever dealt with. It’s the reason I keep coming back to this forum every couple days to help the constant flow of people complaining that they cant get a hold of them, I almost feel like its a duty to counter their awful service.