This solution is for Angie(Cant find her original request)

AVG Performance
4

Hello Neville,

We appreciate your efforts to help Angie.
We are sorry to know that you have faced trouble in fixing the issue with AVG.
If the basic troubleshooting doesn't help then we ask our customer to get our remote support help.

1

Angie
            I have a solution that I hope will work for you.  I had the same problem you had when you loaded the AVG program. I tried everything fo 2 days, and then finally found a soloution.
When my computer starts up, for about  2 seconds, I get the manufacturer's screen, with the possibility of clicking Tab or Del. I clicked Del, and amazingly, my welcome screen came up.  I logged in, and immediately deleted  AVG PC Tune Up, and AVG Driver.  Everthing seems Ok with my computer now. Hope you are as fortunate as me.
I have a very high regard for AVG and don't know why they would suggest you call a repair tech when their suggestions would not work. I tried everthing they suggested with no success.
Neville Duffield
judyandnev@aol.com

2

@ Judith Duffield
Neville, Original user Angie Stenning posting (https://support.avg.com/answers?id=906b0000000DXl8AAG).
AVG Guru

3

Hello Neville,

We appreciate your efforts to help Angie.
We are sorry to know that you have faced trouble in fixing the issue with AVG.
If the basic troubleshooting doesn't help then we ask our customer to get our remote support help.