Thread resolved without asking me, even though it was configured to

AVG Protection
8

Hi Patrick,
We apologize for the issue caused to you and to assist with the issue better please kindly provide the screenshot of the message using below link.
http://avgclick.me/getscreenshot
Thank you.

9

Hi Patrick,
We apologize for the inconvenience caused due to the Scan settings. We suggest you to follow the below steps and check the issue:
1. Open AVG>Internet Security
2. Click on Settings near Scan now
3. Click on the Small Gear Icon above the File or Folder Scan
4. Select Actions>Enable the Automatically apply action during scan
5. Select "No Action"

Thank you!

10

sorry but I don't have internet security, just avg antivirus free,
you could see that from the screenshots I posted

1

dear support,
after setting up AVG to ask me in each an every case a threat is found
(in all modules),
last night when I tried to run an executable I got a message box from avg saying threat resolved,
giving me no option to bypass that check or decide what to do as
it was supposed to,
even disabling avg I got a messagebox saying that the file was considered a virus and
execution was blocked but I'm not sure if this message was from avg

5

sorry but I deleted the program causing this issue,
so I'm not able to reproduce it,
I'll post again if/whenever I encounter it

6

thanks but I couldn't find "Internet Security" section in my avg
and I thought that was because I didn't have internet security installed,

could you please provide a screenshot?

4

Hi Patrick,
We apologize for the issue caused to you and to assist with the issue better please kindly provide the screenshot of the message using below link.
http://avgclick.me/getscreenshot
Thank you.

7
  1. sorry, topic title should be "threat" and not "thread", my mistake
    2) I managed to open the program after adding it to exclusions for all shields
    3) the program was awful after testing, but anyway, avg should not be blocking it
    since I configured it to ask each and every time in all shields!
    maybe a bug?
2

sorry but I don't have internet security, just avg antivirus free,
you could see that from the screenshots I posted

3

Hello Patrick,

We appreciate all your efforts. We are glad to know that you were able to add the link to the exclusion. You can report the false detection to our developers from the below link: https://secure.avg.com/submit-sample
You can also share your feedback regarding the AVG program from the link: http://www.avg.com/us-en/product-feedback

Feel free to contact us for further help.

Thank you.