Threat Blocked stuck

Viruses & Threats
6

Hi David,

We're glad to look into this & help you.
From your description, we're uncertain about the exact file & the AVG component that blocks the file.
To know that, share us the screenshot of the threat notification after clicking on 'See details' option that is available in the pop up itself.

7

+1  I have the same problem.  Can you contact me from here or should I start a new thread?

S

1

I have recently purchased AVG internet security and after a scan the threat screen has been stuck in moving to quarantine for about 24 hrs. Threat is as follows Weve blocked INSTALLFLASHPLAYER>EXE because it was infected with IDP>Generic.

4

Hi Simon,

We will certainly look into this and help you.
Please contact us from a new thread to assist further.

5

Thank you for screenshot.

We could see that the threat file has been detected by the behaviour shield.

In order to examine the issue further, we have offered our additional support through email. Please check for the email and connect back to us as soon as possible.

2

Hi Dinesh Thank you for your reply please find below screenshot as requested

3

Hi David,

We're glad to look into this & help you.
From your description, we're uncertain about the exact file & the AVG component that blocks the file.
To know that, share us the screenshot of the threat notification after clicking on 'See details' option that is available in the pop up itself.