Hello, Ruby.
We'd like to know more about this. Please provide a screenshot (http://avgclick.me/getscreenshot) of the threat detection pop up by clicking on 'See details' to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I keep getting a popup stating that a "Threat has been secured and quarantined" of a particular file. I then delete the quarantined files, but the popup keeps returning with the same file. Also ran AVG scan and no threats were detected, so I'm not sure why it keeps popping up.
Hello, Ruby.
We'd like to know more about this. Please provide a screenshot (http://avgclick.me/getscreenshot) of the threat detection pop up by clicking on 'See details' to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
We'd like to know more about this. Please provide a screenshot (http://avgclick.me/getscreenshot) of the threat detection pop up by clicking on 'See details' to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you, Ruby.
But please share another screenshot with clicking on 'See Details' at the bottom. This will help us to determine which AVG component has detected the threat.
But please share another screenshot with clicking on 'See Details' at the bottom. This will help us to determine which AVG component has detected the threat.
Thank you for the screenshot.
It is necessary for us to analyze the log files. Hence, an email instruction has been sent on how to collect and send the files.
If the email is not found in inbox do check in spam and junk folders.
Once we receive the information, it will be forwarded to senior team for analysis.