Threats cannot be removed

Viruses & Threats
5

Hi Kishore,

I have downloaded AVG 2015 and it has removed other threats successfully. Does that mean this issue will not be resolved using AVG?

Thanks for your assistance.

Marina

6

Hello Marina. Could you please provide us the screenshot of the threats that weren't removed by AVG? What is the error do you get while trying to remove it? To provide a screenshot please follow the instructions mentioned in this link: http://bit.ly/1aZxsAV.
For disabled sound of your PC, please follow the instructions mentioned in this Microsoft support page:
http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab2&v3h=winvistatab1&v4h=winxptab1.

Please feel free to contact us again should you need any further assistance.

2

Hello Marina. Could you please provide us the screenshot of the threats that weren't removed by AVG? What is the error do you get while trying to remove it? To provide a screenshot please follow the instructions mentioned in this link: http://bit.ly/1aZxsAV.
For disabled sound of your PC, please follow the instructions mentioned in this Microsoft support page:
http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab2&v3h=winvistatab1&v4h=winxptab1.

Please feel free to contact us again should you need any further assistance.

1

Hi,

I'm quite concernced there are 2 threats that cannot be removed after I run a scan. The sound on my microsoft surface pro has been disabled and when I leave it for too long the computer goes to sleep and doesn't turn back on.

Does anyone have any advice they can offer on this situation?

Thanks

Marina

4

Hi Kishore,

I have downloaded AVG 2015 and it has removed other threats successfully. Does that mean this issue will not be resolved using AVG?

Thanks for your assistance.

Marina

3

Hello Marina, I would like to let you know that there is no AVG products currently available for the Microsoft Surface pro. Could you please let us know what is the name of the software with which you performed the scan? Thank you. Kishore, AVG Technical Support.