Hello Boris,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing Thunderbird when AVG is enabled. We will certainly help you with the issue.
Before proceeding, we would like to know if you have AVG Secure VPN on your device, if so could you please disable the VPN temporarily and check if you are able to access the Thunderbird?
Also, could you please let us know if there is any specific error while trying to access Thunderbird, if so please forward the screenshot of the error for further clarity?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting your response!
Hello Boris,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing Thunderbird when AVG is enabled. We will certainly help you with the issue.
Before proceeding, we would like to know if you have AVG Secure VPN on your device, if so could you please disable the VPN temporarily and check if you are able to access the Thunderbird?
Also, could you please let us know if there is any specific error while trying to access Thunderbird, if so please forward the screenshot of the error for further clarity?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting your response!
My father is using Thunderbird, the latest version and since I installed the AVG package it stopped working.
Both retrieval and sending is blocked - I also cannot ping the smtp server ; I tried disabling the firewall which did not help.
thunderbird was listed in the list of allowed processes.
I uninstalled avg and all is well.
Any ideas ?