Thunderbird email app incompatible with AVG?

AVG Performance
1

I am using Thunderbird email app to access my google email.  I can't save a draft or template without turning off "scan secure connections" under email shield.  I tried creating an exception for imap.googlemail.com, but that did not fix the problem.  What can I do to fix this issue?
Thank you for your help.

7

Hello Homer,

We're glad to look into this & help you.
Please let us know whether you receive any error message while receiving emails. If so, share us the screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) of it for better clarity.
Also, clarify whether you experience issue while receiving emails in Thunderbird alone or even when using the web mail.
Meanwhile, please repair AVG program (https://support.avg.com/SupportArticleView?l=en&urlName=Repair-AVG-Antivirus&q=repair+avg&supportType=home) once, as this isn't the usual behavior.
Thank you and keep us updated.

4

Veeramani,
I am using the free version.
Homer

5

Sreenu,
Thank you (and all the others who responded) for your efforts.  I uninstalled AVG and installed Avast and I still have the problem.  I now believe it is a problem with Thunderbird rather than the anti-virus program, so I am going to Mozilla for help.
Thanks again,
Homer

3

Hello Homer, 

Thank you for writing back to us. Could you please confirm whether you can save a draft when AVG program was removed completely? How do you confirm that AVG program causing this email issue? We look forward for your response.

6

Thank you for writing back to us, Homer.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.

2

Hello Homer,

We're glad to look into this & help you.
Please let us know whether you receive any error message while receiving emails. If so, share us the screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) of it for better clarity.
Also, clarify whether you experience issue while receiving emails in Thunderbird alone or even when using the web mail.
Meanwhile, please repair AVG program (https://support.avg.com/SupportArticleView?l=en&urlName=Repair-AVG-Antivirus&q=repair+avg&supportType=home) once, as this isn't the usual behavior.
Thank you and keep us updated.