Ramez,
We regret to hear you are experiencing installation issues with AVG. Upon checking your case details, we see that you had issues to get connect to our remote support team. Could you let us know what is the exact issue or error message you receive when you try to connect to our expert remote technicians?
Greetings
I bought the AVG Ultimate/unlimited devices. It installed fine on my Windows 10 laptop, but failed on my Windows 7-Ultimate desktop. I am getting the error code "0Xe00100a9"
I called support and after couple of attempts to allow remote log in, and few times of running the remover from Install AVG on your PC, Mac | AVG installation files, nothing worked.
How do I track my ticket?
Thanks
Ramez
Same problem. I tried both Firebox and Explorer, it downloaded the same file. Once I ran it, it dislayed the hourglass and "connecting" but never connected.
Hello Ramez,
Thank you for confirming the issue.
Did you check for any prompt appearance while connecting to remote?
It will ask you to allow permission for taking remote access.
Also if there are huge volumes it will ask you to stay with the chat window until a remote expert gets connected.
We request you to try connecting again from a different browser and let us know the status of it.
Same problem. I tried both Firebox and Explorer, it downloaded the same file. Once I ran it, it dislayed the hourglass and "connecting" but never connected.
Ramez,
We regret to hear you are experiencing installation issues with AVG. Upon checking your case details, we see that you had issues to get connect to our remote support team. Could you let us know what is the exact issue or error message you receive when you try to connect to our expert remote technicians?
Avinash
Once I got the AVG window, it said "connecting" but never get connected. I disabled all firewalls and have a 50MB/s Internet connection.
Thanks
Ramez
Hello Ramez ,
We understand your concern, we have sent you an email steps to connect to our technical support team along with the steps to resolve the issue.
Please follow the email and try to resolve your issue.
Thank you.