Hello Elizabeth,
We will check and help you to resolve it.
- Could you please share us the screenshot of Tiny insect image which you received on computer?
- Please confirm the operating system installed in your device.
Hello Elizabeth,
We will check and help you to resolve it.
can't get a screenshot of the "insect". I've tried Snip N Sketch and the PrintScreen key and the bug doesn't render on the image.
It looks like a little gnat traveling around the screen, but its definitely an image, not an actual insect.
Here's my system info:
Hello Elizabeth,
We will check and help you to resolve it.
Hello Elizabeth,
Thank you for providing the information. Could you please restart the PC twice and check whether you are still getting Insect image on the desktop screen? We look forward for your response.
I did a restart, then another restart and update. I don't see the insect anymore. Do you have any information about what this was and how the restart got rid of it?