Hello Diorditsa,
The support available here is in English.
You have been charged RUB 1,428.00 for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order. We do not process any unauthorized charges without intimating our customers. We sent a pre-billing notification prior 10 days of trial expiry.
You submitted a ticket to our refund team and they have initiated a refund, sent you an e-mail informing the same. Please note that the refund process can take up to a maximum of 7 business days.
We appreciate your patience.
Без моего согласия с карточки на покупку AVG были списаны деньги. Я не собиралась покупать данный продукт. На каком основании это было сделано и могу ли я вернуть деньги?
Hello Diorditsa,
The support available here is in English.
You have been charged RUB 1,428.00 for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order. We do not process any unauthorized charges without intimating our customers. We sent a pre-billing notification prior 10 days of trial expiry.
You submitted a ticket to our refund team and they have initiated a refund, sent you an e-mail informing the same. Please note that the refund process can take up to a maximum of 7 business days.
We appreciate your patience.