Hi Олег,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged 1428.00RUB for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 2019.9.8.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Здравствуйте как мне вернуть денежные средства которые списали без моего ведома была 30 дневная бесплатная подписка на AVG TuneUp номер не доступен на возврат и как отписатся
автоматичесское списание денег отключено?
Hi Олег,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged 1428.00RUB for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 2019.9.8.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
You are most welcome!
If you need anything else, do not hesitate to let us know.
спасибо за оперативность
Oner, we cancelled auto-renewal service for your subscriptions registered under your current account. You will not be charged automatically in future.
Feel free to contact us if you need any help.
Sure, Oner.
I have processed refund for AVG TuneUp and an email confirmation has been sent.
спасибо за оперативность
жду когда деньги вернутся на карту