Hello Bernard,
The normal remover sometmese does not work if the AVG file is been corrupted. So, using the AVG remover tool you can completely remove all the traces of AVG from your computer, so that you will be able to reinstall the product without any issue.
Thank you
Can anyone advise please: Each time I use the standalone AVG remover - it completes successfully but deletes my start menu as well. I can't uninstall it in the normal fashion. Any recommendations please? Running Win10 on virus-free PC.
Hello Bernard,
We sincerely apologize for the inconvenience. Sorry to know that the start menu is missing in your computer. With AVG software, we do not have any functionality to remove or change the system files. We kindly request you to contact Microsoft Technical support regarding this.
Thank you for understanding.
Hi Bernard,
If the installation seems to be corrupted, you may need to uninstall all the traces of AVG using AVG remover tool before start with a fresh installation of AVG.
Please feel free to contact us for any further assistance.
Thank you.
I'm sorry but you have failed to understand simple plain English, I am unimpressed.
The AVG remover tool successfully removes AVG from my PC OK! I don't want to reinstall it! It works - good! Now move on to the main problem…
**** BUT it also removes the START MENU. You have failed to grasp this issue… ****
Is this a known issue as a result of using the remover tool?
Hi Bernard,
We understand that you want to remove AVG from your system without using AVG Remover tool. Please click the below link to find steps to remove AVG from control panel: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
Feel free to contact us again if you need any further assistance.
Thank you.