Tried to cancel subscription, will not allow me to

AVG Subscription
3

Hello Melissa,
Thank you for contacting AVG Community Support.
We understand your concern regarding AVG is attempting payment for subscription. We are really sorry to know this.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1
I’ve been trying to cancel my subscription before the trial. There wasn’t an option! Now it’s trying to take $170+ from my account. I’ve removed my payment method, but it’s still being attempted. Can someone please advise? 
2

Hello Melissa,
Thank you for contacting AVG Community Support.
We understand your concern regarding AVG is attempting payment for subscription. We are really sorry to know this.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.