Trojan horse FakeAV.AUQD

Viruses & Threats
9

Hello Mark,

Yes! This is a false positive. Please be informed that we are performing a major migration from 2016 to 2017 version has a mandatory update and planning to maintain 2017 as a standard version for better protection from threats/ ransomwares. The updates for 2016 version will no longer be available.

I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.

If you face any difficulties, please contact us.

10

How does this mandatory migration to the 2017 version affect AVG Business?  I take care of several hundred computers with AVG Business on them.  Fortunately only a very small number of these have had this Notepad detection.

8

@ Bryan Gilbert
Bryan, 'AVG CloudCare' support… Also have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en&retUrl=partners) .
AVG Guru

1

AVG Internet Security (version 16.151.8013) reported on 7/16/2017 that c:\Windows\notepad.exe was a trojan horse named FakeAV.AUQD.

Was this a false positive?

2

I am using AVG cloud care and have the same issue

4

Hello Mark,

Yes! This is a false positive. Please be informed that we are performing a major migration from 2016 to 2017 version has a mandatory update and planning to maintain 2017 as a standard version for better protection from threats/ ransomwares. The updates for 2016 version will no longer be available.

I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.

If you face any difficulties, please contact us.

3

How does this mandatory migration to the 2017 version affect AVG Business?  I take care of several hundred computers with AVG Business on them.  Fortunately only a very small number of these have had this Notepad detection.

5

Hi Mike, If you are using AVG 2016 version, then please do reinstall the product to 2017 version. Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.

If you face any issues, please contact us.

6

Hi Bryan,

I am sorry, AVG for business is a separate part of AVG. Please can you reach out to them directly by using this link —> https://support.avg.com/business?l=en_US

You can also contact our AVG Business support by dialing the below phone numbers.

USA & CA: +1 (855) 738-1284

AU & NZ: +61 280 152 133

UK: +44 1163 668 543

Thank you!

7

Hi Bhuvaneswari,
I just installed my AVG Internet Security from scratch 2 hours ago from AVG, and am seeing the FAKEAV notice.  it removed it once, and now seeing it again, cannot remove it.

Do I need to uninstall and reinstall?