Trouble shooting

I have followed the instructions you sent and have disabled AVG Internet Security and tried turning on AVH Secure VPN and I still cannot connect. I am getting the same error. Is there something else I can try?

I keep getting this code that pops up. I'm unable to turn on my AVG VPN. It keeps telling me to send this code to support and they will correct the issue.

Hello Jeffery, 

Could you please confirm whether you have AVG Internet Security installed on the PC? If yes, please disable AVG Interet Security and try to turn on AVG Secure VPN. 

Refer this link (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)to diable AVG Anti-virus program. Keep us updated. 
Thank you for the explaination, Jeff
In this case, I request you to uninstall and reinstall the AVG Secure VPN application and check.
Let us know if you need any help in this. 
We'd suggest you to take advantage of our free remote assistance to investigate further on this, by following the steps in the email that has been sent to you.
 

Hi Jeffrey, 


Unfortunately, we're not exactly sure how to help you based on your recent message.
Please specify and provide more details about issue regarding an AVG product and we'd be glad to help.

I keep getting this code that pops up. I'm unable to turn on my AVG VPN. It keeps telling me to send this code to support and they will correct the issue.