Trusted Websites

AVG Protection
6

Dear,

my antivirus is upto date and i communicated the website details to the developers. unfortunateely, i will not be able to perform my duties should this problem remain. so, i will have to uninstall the AVG antivirus. what a waste of money !!!

5

Hello Basim, 

We are sorry to know that. We will check and help you to resolve it. First, please check whether AVG Internet Security program is upto date. 

Refer this article (https://support.avg.com/SupportArticleView?urlname=Update-AVG-Antivirus) and check if the Virus Definition is up to date updated in your device.

If yes, please submit the URL to our developers for analysis.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.

Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions

1

Hi All,
the AVG keeps on categorizing Aconex as a dangerous website, how can i stop it from doing this ? i am unable to download my work documents from Aconex website due to this problem

thanks

2

Hi
disabling the web shield helped and i was able to download my work documents. but it cannot be a permanent solution to the issue.
i am not sure which version are you refering to, but i think it could be 21.7.3196, is it right ?

4

Hello Basim, 

We apologize for the inconvenience caused to you.
Did you try to add the website to Exceptions and check?
For time being, you can disable Web shield in AVG Internet Security program and check if it helps.
May I know the version of AVG Internet Security installed on your PC?
Thank you and please keep us updated.

3

Hello Basim, 

We are sorry to know that. We will check and help you to resolve it. First, please check whether AVG Internet Security program is upto date. 

Refer this article (https://support.avg.com/SupportArticleView?urlname=Update-AVG-Antivirus) and check if the Virus Definition is up to date updated in your device.

If yes, please submit the URL to our developers for analysis.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.

Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions