Trying to uninstall AVG 2014

Site Feedback
7

Robert & John, Uninstalling AVG 2014… All the info you'll need should be in this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=234970).

8

Hi Pat,
Please send us diagnostic output (http://download.avg.com/filedir/util/AVG_SysInfo.exe) so we can analyze it.
Thanks

9

I am having exactly the same problem with exactly the same error and as I write this my phone is connected to the help line with no response after the message a consultant will be with you shortly. 
AVG used to provide an excellent fre service but it now is only a detector not a virus protector, so for the first time I pay them now I get nothing at all. I am sure that many others out there have the same experience and don't know what to do . Still no answer on the phone.  Is an AVG  Expert  able to see this message and read it?

10

Thanks Alan but now I've got another, though apparently similar, problem. I downloaded what you suggested and it did uninstall. So far, so good. But I then tried to re-install AVG Free and the same problem occurred - this time a failed installation!!

Here is the message that popped up:

Error Code: 0xC0070643
Error Message: General Internal error
Additional Message: MSI engine. Failed to Install product.
@AVGMSI_Error27054
Installation failed. (0xE0010032)
Context: AVG product installation. MSI action failed.

So now I don't have anti-virus on my computer as it was successfully removed. But I can't re-install so I'm at risk unless I try another anti-virus product by one of the other companies.

I repeat: please help. Either you, Alan, or someone else. Thank you.

1

I tried to update my AVG Free 2014 but rec'd msg that there was an error and couldn't update. I decided to uninstall AVG and then re-install but during the uninstallation I rec'd a msg that AVGIDSAgent couldn't be removed. Error no. is 0xCOO70643.

So, can't update and can't uninstall.

Pls help.

3

Thanks Alan but now I've got another, though apparently similar, problem. I downloaded what you suggested and it did uninstall. So far, so good. But I then tried to re-install AVG Free and the same problem occurred - this time a failed installation!!

Here is the message that popped up:

Error Code: 0xC0070643
Error Message: General Internal error
Additional Message: MSI engine. Failed to Install product.
@AVGMSI_Error27054
Installation failed. (0xE0010032)
Context: AVG product installation. MSI action failed.

So now I don't have anti-virus on my computer as it was successfully removed. But I can't re-install so I'm at risk unless I try another anti-virus product by one of the other companies.

I repeat: please help. Either you, Alan, or someone else. Thank you.

4

Re pat call apparently diagnostic output has already been sent (https://support.avg.com/answers?id=906b0000000D3mGAAS).
AVG Guru

5

Robert &  John:   It is now July  and   now I'm having the same problem as you…Did  they ever give you a solution??

6

Robert & John, Uninstalling AVG 2014… All the info you'll need should be in this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=234970).

2

I am having exactly the same problem with exactly the same error and as I write this my phone is connected to the help line with no response after the message a consultant will be with you shortly. 
AVG used to provide an excellent fre service but it now is only a detector not a virus protector, so for the first time I pay them now I get nothing at all. I am sure that many others out there have the same experience and don't know what to do . Still no answer on the phone.  Is an AVG  Expert  able to see this message and read it?