Tune-up and internet security

AVG Protection
4

Hello Clelia,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Is that your AVG PC tune up asks for password while you try to open it?
Could you please provide us the screenshot of the window which you are referring? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV   .
Thank you.

1

Since purchasing internet security, I cannot log in to tune-up.  I use the same password for my account but it won't accept that.   Any ideas???

2

Claire, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello Clelia,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Is that your AVG PC tune up asks for password while you try to open it?
Could you please provide us the screenshot of the window which you are referring? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV   .
Thank you.