Hello David. Please note that you should close all your browser windows to perform browser cleanup. Please open your task manager and terminate the browser running process to close it from running in the background.
My AVG Tune UP utilities and One Click maintenance keep failing constantly, they get to cleaning browsers and stick. Occasionally they work for a short while then it packs up again and I get the message that I haven't run it for over 14 days despitie doing it virtually every day. I am thoroughly sick of this problem, it has been "cured" but always comes back. What do I do about it apart from asking for a refund?
And to resolve the issue with 14 days message, Please open AVG PC Tuneup–>Settings–>1-click maintenance and check if it reports any warnings next to the items and fix them. If you do not see any warnings, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, and click Attach to attach this folder " C:\Users</a> <USER NAME>\AppData\Roaming\AVG\AWL2015".
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Done that several times, one of them fixed it eventually but the problem returned and the next muppet said he couldn't help me as it was thye wrong department. Since then I have been unable to spare the time when the chat is open due to being at work.
Hello David. Please note that you should close all your browser windows to perform browser cleanup. Please open your task manager and terminate the browser running process to close it from running in the background.