Tune up running slow

Hi Al,

We have replied to your original post.
Please keep the conversation under a single post for quick resolution.

We apologize for the inconvenience, Al.

You can use this link to check & reply to your original post (https://support.avg.com/answers?id=9065p000000PmKy).
Please keep up the conversation via your original post.
Thanks in advance.

Installed tune up on my pc.  been stuck at 6% for almost 20 hours.  reboot computer it quckly goes back to 6% and just seems to hang there.  I lots of big external drives is that the problem.

Installed it on my lap top an hour ago and lap top stays at 3% and it has not external drives.  Is this normal?  meanwhile if i try to use either computer its running even slower that before

Hi Al,

We have replied to your original post.
Please keep the conversation under a single post for quick resolution.

So I have logged on here to see no answer 
You say you answered my question
where is answer ??
now what?