Please excuse the time delay in our response. We experience high amounts of traffic currently, therefore the response time is delayed. Nonetheless, we are glad to help you to fix your issue.
The authentification process works slightly differently for AVG Zen products than AVG legacy products (Internet Security, PC TuneUp). Zen products do not have license numbers to use for activation. The activation is rather done by utilizing your MyAccount created on AVG website. Your MyAccount holds information about your subscriptions and you need to log in to Zen framework using your AVG MyAccount credentials in order to activate complete funcionality of AVG software. Please have a look at this article, it may be helpful in this case.
Please, feel free to ask more questions in case something seems to be unclear or if you could not manage to activate your AVG.
I had Performance Pro installed on my PC as a trial version - I have now purchased TuneUp but unfortunately I can seem to get to the point where I can insert my activation code. It tells me I now need to buy Pro and can only run 1 click maintenance. How do I get over this issue?
Please excuse the time delay in our response. We experience high amounts of traffic currently, therefore the response time is delayed. Nonetheless, we are glad to help you to fix your issue.
The authentification process works slightly differently for AVG Zen products than AVG legacy products (Internet Security, PC TuneUp). Zen products do not have license numbers to use for activation. The activation is rather done by utilizing your MyAccount created on AVG website. Your MyAccount holds information about your subscriptions and you need to log in to Zen framework using your AVG MyAccount credentials in order to activate complete funcionality of AVG software. Please have a look at this article, it may be helpful in this case.
Please, feel free to ask more questions in case something seems to be unclear or if you could not manage to activate your AVG.