TuneUP not sweeping all areas

AVG Performance
7

Hi Sarath

Thanks for your prompt reply. Hmmmmmm, problem.

I went to that screen. The automatic maintenance slide button will not go to the on the setting. In any case, I can't enable the options as none will come up, it just spins looking for them.

Any other ideas?

Many thanks

Sean

6

Hi Sean,

We'll be glad to answer your concern.

Please follow the steps to check if tracking and browser cookies are enabled. If not, click on the check box to enable it and run the scan. Please confirm if the scan resolve tracking and browser cookies.

1. Open AVG TuneUp program
2. Click on Menu > Settings > Automatic Maintenance > enable tracking and browser cookies.

9

Hello again

Well, this problem continues.

I am able to sweep once or twice and then bang. Straight back to the same problem where it won't allow all functions.

I have uninstalled and reinstalled a number of times and it hasn't helped.

Can anyone offer me any suggestions? It's frustrating and makes the software a little impotent.

Thanks again

Sean

8

Hi again

I did reinstall. I thought I would leave it a day or two to make sure it is working.

So far, so good. Hopefully, it keeps cooperating with me!

Thanks for your help.

Sean

1

Hi everyone

For the life of me, I cannot get TuneUp to sweep the Browser Cache / Tracking & Other Cookies / Browsing & Download History. None of the three, it continually says  "No Issues" without checking.

It hasn't always been this way. Something changed. I can't even check the boxes to ask it to sweep them.

I did two reinstalls and the problem persists.

Any ideas? Many thanks.

Sean

2

Hi Sean,

We'll be glad to answer your concern.

Please follow the steps to check if tracking and browser cookies are enabled. If not, click on the check box to enable it and run the scan. Please confirm if the scan resolve tracking and browser cookies.

1. Open AVG TuneUp program
2. Click on Menu > Settings > Automatic Maintenance > enable tracking and browser cookies.

4

This isn't the experience we want you to have, Sean. 
In order to further investigate on this, we'd suggest you to take advantage of our free remote assistance by following the steps in the email, that has been sent to you. Thank you for your understanding in advance!

5

We appreciate your efforts, Sean.

Let us reinstall the AVG TuneUp and check for the issue again.

Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-TuneUp

Refer this article for activation https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp

Keep us posted.

3

Hello again

Well, this problem continues.

I am able to sweep once or twice and then bang. Straight back to the same problem where it won't allow all functions.

I have uninstalled and reinstalled a number of times and it hasn't helped.

Can anyone offer me any suggestions? It's frustrating and makes the software a little impotent.

Thanks again

Sean