TuneUp Pro License Expired but valid until 2015

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11

I have the exact same problem - and filed 2 requests tro AVG Support and gotten no answer (1+ week and still waiting)… Is it just me or were things a whole lot better when it was TuneUp?!
Vitus

12

Michael, AVG will look @ your account… Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru

9

Hi Vitus,
I really got swiftly feedback from Alan - see the posts above.
Michael

10

Thanks for your feedback, Alan !
I already tried this after reinstalling the suite. ZEN is connected to my network again (reporting all PCs connected to) - but unfortunatelly still reports that license has expired …
Best regards
Michael 

13

Hi Michael and Vitus,

I'm really sorry to hear this happened to you. I'd recommend following this guide to fix this.

Please let me know the results then.

Thanks,

Jan

1

I purchased an AVG Performance multidevice license, 1year subscription, in beginning of August, 2014.
All went well - until yesterday. 
Now I get the message that the licence expired …
Tried to reinstall the product from myAVG - only ZEN reinstalled, TuneUp ist still in FREE mode.
Thanks for your swift feedback and support
Michael

2

I have the exact same problem - and filed 2 requests tro AVG Support and gotten no answer (1+ week and still waiting)… Is it just me or were things a whole lot better when it was TuneUp?!
Vitus

3

Michael, AVG will look @ your account… Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru

5

Hi Michael and Vitus,

I'm really sorry to hear this happened to you. I'd recommend following this guide to fix this.

Please let me know the results then.

Thanks,

Jan

4

Michael, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=AVG-Protection-or-Performance-subscription-expired-after-installation-of-another-product).
AVG Guru

6

Hi Vitus,
I really got swiftly feedback from Alan - see the posts above.
Michael

8

Uninstall did not work properly - I had to manually stop  the AVG services to get rid of all AVG stuff (TuneUp, Antivir and ZEN).
Decided to wait some days before trying to re-install anything.
Nevertheless thanks for your support !
Michael 

7

Thanks for your feedback, Alan !
I already tried this after reinstalling the suite. ZEN is connected to my network again (reporting all PCs connected to) - but unfortunatelly still reports that license has expired …
Best regards
Michael