Hello David,
I completely understand your concern. From your records, I see that you have got disconnected from remote session before installing AVG TuneUp unlimited 2017 in your PC . Hence please confirm whether you have installed AVG 2017 version and still facing issue with it. If so, please share the screenshot of AVG user interface to escalate further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Hello David,
I completely understand your concern. From your records, I see that you have got disconnected from remote session before installing AVG TuneUp unlimited 2017 in your PC . Hence please confirm whether you have installed AVG 2017 version and still facing issue with it. If so, please share the screenshot of AVG user interface to escalate further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
i am going to pass on a third try on remote assitance. thay have failed twice. if they knew how to resolve this issue–it would be resolved. if you knew how to resolve this issue you would tell me what to do. the last remote assitance–he screwed up my computer by not listening to me. this situation is no longer worth it to me. i am on a monthly subscription. i am just going to cancel and get something that works to maintian my PC.
Negatif bobo, this problem keeps on returning? REALLY DISAPPOINTED!!
after the windows update released this week–my tuneup unlimited corrupted and would not open. i uninstalled both zen and tuneup–rebooted and then installed the newest version i download from the paid support site. the program now opens. i pay a monthly subscription and am signed into my acct. on 2 different computers. both computers now show the free version and not my paid acct. i tried logging out of my acct and the network–then re-signing in but both are still showing free even though i am signed into both with my acct. and password. i received my email verifying my monthly subscription had been renewed yesterday. my activation died yesterday. i have tried remote assistance twice and they have been unable to get the software to activate. this is obviously an avg server issue. i cannot keep paying for nothing. i am left with no option but to cancel.
I really appreciate your efforts in resolving this issue David,
Yes, I see that you have contacted our remote technician. He had tried all the possible troubleshooting steps. At this point, I request you to help us with the log files to analyze the issue further. I have sent you an email, please follow the email instruction to provide us with log files. This information will allow us to analyze the situation and provide you with a solution. We could do this definitely better with your cooperation.
Best regards,
Alok.
yes—2017 installed correctly