Hello Richard,
I regret for the inconvenience caused. Please run AVG Clear tool and AVG Remover tool to remove AVG Traces completely using below instructions:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please use this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
If the issue persists, please share the screenshot to provide better assistance.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
(I see someone else has posted the same problem in the last 24 hours, so presume there is a bug you have fixed.)
However, I have removed AVG as suggested and re-installed the new one.
No error messages, so I presume all is well.
Whilst I would like to thank you for the free on line support - I would have been completely stuck without it - the new version of AVG which has installed is of course significantly changed from the old one, and I'm not sure I like it nearly as much. It's much less intuitive to use, and even the help screens took a while to master. It seems to have been designed to be harder to change, and you have to make the same changes repeatedly for different types of scan. Removing the scan report history seems to be an odd "improvement," and, despite following the instructions on configuring the scans to generate reports (on about 4 different screens for each scan), as yet I have been unable to find even the C:\ProgramData\ file anywhere on my PC, much less a report itself! However, I suppose we will run with it for a bit to see if we get used to it, but I'm certainly not an early fan.
(I complained in 2015 that AVG would always jam the computer by updating on start up. That doesn't seem to have happened for a while (with the last version of AVG), and there appears to be the option of setting the update schedule times on this version, so I am at least pleased with that!)
Not sure if you wanted feedback, but there you go anyway.
All the best.
Richard.
All day we have been getting the following error message.
"UI failed to load. This is really embarrassing. Your protection is running but UI is having a really bad day."
Have re-started the computer twice without any change.
Does anyone know what this means / whether it matters / whether I need to do anything to fix it?
Many thanks for any suggestions.
Richard.
(I see someone else has posted the same problem in the last 24 hours, so presume there is a bug you have fixed.)
However, I have removed AVG as suggested and re-installed the new one.
No error messages, so I presume all is well.
Whilst I would like to thank you for the free on line support - I would have been completely stuck without it - the new version of AVG which has installed is of course significantly changed from the old one, and I'm not sure I like it nearly as much. It's much less intuitive to use, and even the help screens took a while to master. It seems to have been designed to be harder to change, and you have to make the same changes repeatedly for different types of scan. Removing the scan report history seems to be an odd "improvement," and, despite following the instructions on configuring the scans to generate reports (on about 4 different screens for each scan), as yet I have been unable to find even the C:\ProgramData\ file anywhere on my PC, much less a report itself! However, I suppose we will run with it for a bit to see if we get used to it, but I'm certainly not an early fan.
(I complained in 2015 that AVG would always jam the computer by updating on start up. That doesn't seem to have happened for a while (with the last version of AVG), and there appears to be the option of setting the update schedule times on this version, so I am at least pleased with that!)
Not sure if you wanted feedback, but there you go anyway.
All the best.
Richard.
Richard,
I am glad to know that your issue is resolved. Thank you for providing feedback and I will escalate your feedback to our developers. They will work on it in further updates. You can check the scan reports of AVG Free Antivirus by going to " C:\ProgramData\Avg\Antivirus</a> report".
I appreciate your efforts. Please feel free to contact us for any assistance regarding AVG.
Thank you.
Richard, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Richard,
I regret for the inconvenience caused. Please run AVG Clear tool and AVG Remover tool to remove AVG Traces completely using below instructions:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please use this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
If the issue persists, please share the screenshot to provide better assistance.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.