Ulock My Mobile

I have Sony Xperia m4 Aqua Dual . Please remove my unlock password.

Hi Manchala,

Thank you for reaching out to us with your query.

To unlock your device using Mobilation website, your device must be connected with active device data or Wi-Fi connection.

In case you have disabled Wi-Fi or data connection on your phone. You can enable them by changing the SIM card again and swiping down from the top of the screen immediately after the device starts, but before the lock screen is shown. This will open the quick access menu on your phone where you can enable your connections.

To know how to unlock your device, please refer the link below carefully: How to use Anti-Theft Commands in AVG Antivirus for Android

If it does not help, please follow the steps below:

1. Visit our AVG Mobilation website here.
2. Login with the AVG My account which you registered with the Anti-theft service.
3. Please select the proper device from the select device drop-down menu.

You can see Security PIN, Unlock, Lock tabs. You can use any one of these to unlock your device.

Security PIN: Click on it and set a new four digit pin code and click next. Wait for few minutes and now enter the four-digit pin in your device. Now your device will be unlocked.

Unlock: Click Unlock to unlock the device. Wait for few minutes for the phone to synchronize the new settings. Your phone will be unlocked then.

Lock: Click on it and type your new lock password. You will get this prompt "Device lock command is successful", indicating that the lock command was successful and the phone is locked. Now you may try to unlock your phone with the updated password.

If you have 6.x version of AVG app please refer to the following link :AVG AntiVirus for Android - Using the Anti-Theft feature to unlock your device.

Hi Manchala,

Thank you for reaching out to us with your query.

To unlock your device using Mobilation website, your device must be connected with active device data or Wi-Fi connection.

In case you have disabled Wi-Fi or data connection on your phone. You can enable them by changing the SIM card again and swiping down from the top of the screen immediately after the device starts, but before the lock screen is shown. This will open the quick access menu on your phone where you can enable your connections.

To know how to unlock your device, please refer the link below carefully: How to use Anti-Theft Commands in AVG Antivirus for Android

If it does not help, please follow the steps below:

1. Visit our AVG Mobilation website here.
2. Login with the AVG My account which you registered with the Anti-theft service.
3. Please select the proper device from the select device drop-down menu.