Hello Charlie,
I apologize for the inconvenience. Since AVG Zen app has been discontinued for Android, you may not be able to manage your Android devices from Zen interface on your windows computer. I would request you to Please follow the steps below to activate the AVG Anti-virus PRO and AVG Cleaner PRO using Ultimate package :
1. Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall.
2. Restart your device once.
3. Open Google play store app on your device.
4. Search for AVG Anti-virus and AVG Cleaner.
5. Locate and install the free version of the app.
6. Now open the installed app.
7. Tap on the drawer (3 lines) on top-left of the app and select Login option.
8. Enter your My Account email address and password.
Now, the AVG Anti-virus and AVG Cleaner will upgrade to PRO.
I have been having problems with the installation of Ultimate on my android Phones and tablet. When trying to down load it switches to the AVG free and will not let me get the Zen system fully set up for monitoring. I've tried removing and reinstalling with no success. No problem with getting in on my account. Any Help?
Hello Charlie,
I apologize for the inconvenience. Since AVG Zen app has been discontinued for Android, you may not be able to manage your Android devices from Zen interface on your windows computer. I would request you to Please follow the steps below to activate the AVG Anti-virus PRO and AVG Cleaner PRO using Ultimate package :
1. Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall.
2. Restart your device once.
3. Open Google play store app on your device.
4. Search for AVG Anti-virus and AVG Cleaner.
5. Locate and install the free version of the app.
6. Now open the installed app.
7. Tap on the drawer (3 lines) on top-left of the app and select Login option.
8. Enter your My Account email address and password.
Now, the AVG Anti-virus and AVG Cleaner will upgrade to PRO.