Hello Nigel,
Thank you for reaching the AVG community support forum.
I am sorry to hear the trouble you had with activating the subscription on your Wife's device. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for understanding!
Good day.
On 21 Nov 2023, I took advantage of an AVG promotion and purchased a subscription to Ultimate (Mutli-Devices). This is running happily on my mobile (and shows it expires 21 No 2024)
I am now trying to install it on my wife's desktop. I've downloaded the Ultimate but it refuses to accept the Activation Code (with hyphens) copied from my mobile.
Curiously, when I log into my AVG Account, the Ultimate subscription that I've paid for is not listed!
Where am I going wrong?
I am very disappointed that I have to resolve this via a public forum and not with AVG!!!
Nigel
Hello Nigel,
Thank you for reaching the AVG community support forum.
I am sorry to hear the trouble you had with activating the subscription on your Wife's device. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for understanding!