Unable to access AVG to update scan

AVG Subscription
3

Hello Karen, 

We are sorry for the inconvenience caused. We will check and help you. Could you please confirm which AVG program are you unable access? Do you get any error message? Please share us the screenshot of the issue page. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

1

Hi there, have just been billed and credit card debited for new subscription.  I have then tried to do an update thru my computer but am unable to.  I do not intend to be paying for a service that am unable to use.

Thanks

2

Hello Karen, 

We are sorry for the inconvenience caused. We will check and help you. Could you please confirm which AVG program are you unable access? Do you get any error message? Please share us the screenshot of the issue page. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.