Unable to Contact AVG Support - how do I contact AVG support

AVG Subscription
1

I followed links from my AVG subscription to AVG Support. The link led to Avast. Avast just emailed to say they cannot help because they are not AVG. There seems to be no other way to contact AVG support.

How can I contact AVG support to ask questions about my subscription?

These are my two queries:

Dear Sir or Madam

Following an AVG popup from our existing downloaded AVG Antivirus I today (19 Feb 2026) renewed AVG Antivirus using stephen@habitatsandheritage(dot)org(dot)uk on card ****8933 for £87.98. I now see that Habitats & Heritage’s subscription is live and is linked to it@habitatsandheritage(dot)org(dot)uk and that the subscription I just paid for is not listed.

It seems that I have followed the popup instructions and have been led to take out a new subscription unnecessarily. The popup gave me to understand that I was renewing a subscription, not setting up a completely new account and subscription.

I see that the subscription linked to it@habitatsandheritage(dot)org(dot)uk will renew under card ****8933 automatically.

The AVG was confusing and misleading and it has unfortunately caused me to make unnecessary expenditure of £87.98. I am keen to continue our existing subscription for your excellent service under it@habitatsandheritage(dot)org(dot)uk. Please can you refund the additional unnecessary subscription under stephen@habitatsandheritage(dot)org(dot)uk, because I took it out following misleading popup warning?

I wish to continue the subscription linked to it@habitatsandheritage(dot)org(dot)uk.

With thanks for your understanding and support,

Second query:

Dear Sir or Madam, I have AVG subscription linked to it@habitatsandheritage(dot)org(dot)uk. The Subscription information tells me that the product has not be downloaded or activated on any PC. However, I use it every day, on the account linked to that email address. Please could you clarify the status of our subscription and explain why it is recorded as not activated when it is actually in daily use? Rather confused and thank you for your understanding and support, Stephen James, 07860 878 462, direct email stephen@habitatsandheritage(dot)org(dot)uk - AVG account linked to it@habitatsandheritage(dot)org(dot)uk

1 Like
2

Could only find the Chat support.

3

How did you find the Chat support???

4

When I had found it, you were great; but I found it with great difficulty, I am sorry to say! The links go round in circles and from Avast back to AVG - ‘contact us’ leads to more online menus but nowhere to an email, a chat, a response form or anything. The Chat box came up after I had completed the ‘Request refund’ item. The Chat was very helpful and the person helped me to get a refund. The whole process took a long time and it was caused by a misleading popup warning us to renew our subscription or lose the service, when the subscription is already set to renew. It was several hours of unnecessary stress. Thank you for your help and I hope that the system of renewal reminders can be reviewed and better targeted

5

You are required to insert our KRA PIN No. P051129765L on all our purchases from you and this included the invoices sent in respect of the subscription renewals. Expenses are disallowied by the income tax department without the pin number. Kindly ensure that all the invoices have this in future and also please resend the invoices raised for renewals in January 2026. Thanks.

6

Please quote our KRA PIN number as provided on all invoices and also resend the invoices raised in January 2026 with the PIN number. Thnaks.