When I had found it, you were great; but I found it with great difficulty, I am sorry to say! The links go round in circles and from Avast back to AVG - ‘contact us’ leads to more online menus but nowhere to an email, a chat, a response form or anything. The Chat box came up after I had completed the ‘Request refund’ item. The Chat was very helpful and the person helped me to get a refund. The whole process took a long time and it was caused by a misleading popup warning us to renew our subscription or lose the service, when the subscription is already set to renew. It was several hours of unnecessary stress. Thank you for your help and I hope that the system of renewal reminders can be reviewed and better targeted