Unable to download AVG Secure VPN

I have been using free AVG for some time.  I have Windows 10.  Last week I opted for a trial of TuneUp (which activated fine) and shortly after decided to buy AVG Secure VPN.  Despite following all instructions, it will not activate.  My Account shows that I have paid for VPN so that it not a problem.  What's going wrong?  Can I have a refund?

Thanks for responding but I have not received the email you refer to.  I have checked by junk folder.  Could you resend please?

Hello Jane,
I apologize for any inconvenience caused. I see that you have an active AVG Secure VPN (1 year subscription). I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.

Hello Jane,
I apologize for any inconvenience caused. I see that you have an active AVG Secure VPN (1 year subscription). I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.