Unable to insert the license numbers of product purchased

Hello Frigerio,

We are sorry for the inconvenience caused. We will help you to activate AVG subscriptions using activation code. Please follow the steps to enter the activation code :

Open AVG Internet Security - Click on Menu at the top right corner - Click on Enter activation code.  Please enter the activation code which you received.

You can also refer the following links to activate AVG subscription

Activating AVG Internet Security  ( https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security )

Activating AVG Tuneup ( https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp )

Please try the above steps and let us know if it helps.

Hello. Assistance in my language (Italian) is not provided (great! ) so please bear with my attempt at the English language. Yesterday I purchased both AVG Internet Security and AVG TuneUp. I dowloaded each one of them on one PC and of each one I proceed saying "yes" to the .exe files on my computer (WIN 10). What I could not do was insert the lincense number I was given as a last step. Reaserched a bit on the matter but to no avail. Simply, unlike what the instruction say, there was never a place where I could type them in, it never showed up.
My question now is : the AVG Internet Security and AVG TuneUp now apparently installed on my pc will be effective or not , i.e. whether I'll be protected or not ?? (Honestly I was so annoyed that I'd have liked to receed from my purchases and ask for a reimbursement, but even that apperead to be not an option).
Thanks for your help.
Best.
Elisabetta

Hello Frigerio,

We are sorry for the inconvenience caused. We will help you to activate AVG subscriptions using activation code. Please follow the steps to enter the activation code :

Open AVG Internet Security - Click on Menu at the top right corner - Click on Enter activation code.  Please enter the activation code which you received.

You can also refer the following links to activate AVG subscription

Activating AVG Internet Security  ( https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security )

Activating AVG Tuneup ( https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp )

Please try the above steps and let us know if it helps.

Frigerio, we are sorry to hear that you are receiving an error message when trying to activate the products.
We'd like to offer a free remote assistance service to resolve this issue.
I have sent an email containing instructions to get connected with them.
Check your inbox and spam box as well.