Unable to install AVG due to errors 41227 (0x0000A10B) & error 0x00002bdc

AVG Protection
21

Hello,
I have the exact same problem, could you please help me? I already applied all the suggested steps and nothing worked.

22

Hi there, thank you for your reply. It's a free version and has been working fine until now.

27


 
Dated 25th Feb 2018, 11:45 am, India Time.
 
 
Dear Madam / Sirs,
 
We tried as instructed but the result was not encouraging.
 
We have enclosed the screen-shot for your information.
 
 
 
Yours sincerely,
 
 
Indranil Bhattacharya   
 
DNS Problem

26


Dated 22nd Feb 2018,
 
Good Evening Madam / Sir,
 
As instructed, I downloaded the Clear Tool, followed instructions and then downloaded the AVG from the downloaded centres.
 
Here’s the Screen-shot at end of another failed installation attempt.
 
We use a Broadband Line - which is always ON.
 
 
 
Thanking in anticipation,
 
 
Yours sincerely,
 
 
Indranil Bhattacharya
 
 
Screenshot as required ... Many Thanks

25

Hello Indranil,

I apologize for the inconvenience and appreciate your efforts so far.

Please run the AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product  and reinstall AVG Internet Security.

If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the error message to check and assist further.

23


AVG Customer Care - Request #06099402 [ ref:_00Db0Z3Sf._5000N1Q5hly:ref ]
 
Dear Sirs,
 
Finally, all our installations are PAID VERSIONS  …
 
Please feel to check your documents …  
 
 
 
 
This is giving us a ‘headache’.
 
 
Yours sincerely
 
 
Indranil Bhattacharya
 
 
   

5


Dated 22nd Feb 2018,
 
Good Evening Madam / Sir,
 
As instructed, I downloaded the Clear Tool, followed instructions and then downloaded the AVG from the downloaded centres.
 
Here’s the Screen-shot at end of another failed installation attempt.
 
We use a Broadband Line - which is always ON.
 
 
 
Thanking in anticipation,
 
 
Yours sincerely,
 
 
Indranil Bhattacharya
 
 
Screenshot as required ... Many Thanks

24

Hi Indranil,

I understand this must be upsetting but a reinstallation of your AVG Internet Security program should fix this issue.
For uninstallation, refer this article: http://avgread.me/1DEtNP0 .
To install AVG Internet Security refer this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
Keep us informed about the status.

17


 
Dated 25th Feb 2018, 11:45 am, India Time.
 
 
Dear Madam / Sirs,
 
We tried as instructed but the result was not encouraging.
 
We have enclosed the screen-shot for your information.
 
 
 
Yours sincerely,
 
 
Indranil Bhattacharya   
 
DNS Problem

1

Dated 20th Feb 2018,
 
 
Sirs,
 
We are having a problem with Installation of AVG Internet Security in one of our Computers over the last 20 odd days.

  1. The Computer has Windows 10.
 
  1. The Updater stopped updating about 20 days ago. The internet connection to AVG Server gets disconnected showing ‘UNKNOWN ERROR’.  
 
  1. Repeated Internal Scans showed ‘no viruses’.
 
  1. We tried ‘REPAIR’. FAILED - UNKNOWN ERROR.
 
  1. Yesterday we ‘UN-INSTALLED’ the program from the Computer assuming that complete new installation might resolve the problem. However, repeated attempts to download and install failed - The internet connection to AVG Server gets disconnected showing ‘UNKNOWN ERROR’.  
 
  1. In reality, the internet connection is working fine.
 
  1. The LOG FILE SHOWS the following
 
2018-02-20 13:05:15.824Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:05:15.844Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9144846.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 1
2018-02-20 13:05:32.855Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:05:32.859Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h2306065.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 2
2018-02-20 13:05:49.870Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:05:49.887Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h2306065.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 3
2018-02-20 13:06:06.910Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:06:06.910Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k3946296.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 4
2018-02-20 13:06:23.936Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:06:23.943Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g6039228.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 5
2018-02-20 13:06:40.941Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:06:40.960Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0294595.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 6
2018-02-20 13:06:57.959Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:06:57.982Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g6039228.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 7
2018-02-20 13:07:15.003Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:07:15.003Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p8030717.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 8
2018-02-20 13:07:32.035Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:07:32.038Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://c7104177.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 9
2018-02-20 13:07:49.041Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:07:49.059Errordldwrap[4192,3584]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s2162786.iavs9x.avg.u.avcdn.net/avg/iavs9x/servers.def.vpx'. Next try: 10
2018-02-20 13:08:06.080Errordldwrap[4192,3584]HttpGet: download failed with error 0x00002bdc!
2018-02-20 13:08:06.153Errordldwrap[4192,3584]HttpGet: An error 41227
 
 
We look forward to your kind assistance in resolving the problem.
 
 
Thanking you, in anticipation,
 
 
Yours sincerely,
 
 
 
Indranil Bhattacharya           
indra_nil@yahoo.com
15

System Configuration 
Dated  26th Feb 2018,
 
Madam / Sirs,
 
As requested, enclosed please find the details of the said computer for your kind information and necessary action.
 
 
 
Thanking you, in anticipation,
 
Yours sincerely,
 
 
 
Indranil Bhattacharya
 

19

Thank you for the information Indranil,
I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the installation issues as quickly and effectively as possible.
Best regards,
Alok.

12

Thank you, Anna.

I'd request you to run AVG Clear tool once again to remove the traces of failed installation, also uninstall if you are using any other anti virus product. Then try to install AVG using an offline installation file based on your OS (32 bit or 64 bit).

Visit this web page https://www.avg.com/en-us/download.prd-gsr-free to download the offline installation file. If the issue persist, please start your own post, so we can collect necessary logs to analyze the issue further.

3

Anna,
Appreciate your efforts, but I regret to hear that the issue persist. May I know if it is a free, trial or a paid version of AVG?

4

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3256/5000
Problem during the last update; can not reinstall any of the AVG Free online / offline versions; attempts after running AVG Clear.exe and then Remove.exe (and vice versa …); Attempted with Windows firewall disabled: failure; try with a newer version of the oofline installer: failure …


log (offline version):
"2018-06-16 18: 56: 09.250Infoinstup [1060,804] Command: '" C: \ DOCUME ~ 1 \ Carole \ LOCALS ~ 1 \ Temp \ _av_iup.tm ~ a01864 \ instup.exe "/ edition: 15 / ga_clientid: cd0ba1a6-af82-480c-9d23-ee6754d35d99 / guid: 45e9abe6-27a8-44e3-9bd8-105e723ab9b9 / is_avg_product / prod: ais / sfx / sfxstorage: C: \ DOCUME ~ 1 \ Carole \ LOCALS ~ 1 \ Temp \ _av_iup.tm ~ a01864 '

[Etc …]

2018-06-16 18: 56: 09.781Warningsettings [1060,804] Did not find any values ​​in file 'programData \ settings.ini'
2018-06-16 18: 56: 09.937Infoshepsync [1060,804] Trying server IP address '5.62.40.22'
2018-06-16 18: 56: 31.015Warningshepsync [1060,804] Error in downloading config file from 5.62.40.22, error code 12029 (0x2EFD)

[Etc …]

Infolicense [1060,804] request to: https: // disabled / common / v1 / device / unattendedtrial
2018-06-16 18: 57: 36.625Warninglicense [1060,804] unattended trial request
Exception: SimpleHttp :: SendData
Code: 0x00002ee7 (12007)
2018-06-16 18: 57: 36.625Infolicense [1060,804] request to: https: // disabled / common / v1 / device / discoverwks
2018-06-16 18: 57: 38.875Warninglicense [1060,804] discover wks request
Exception: SimpleHttp :: SendData
Code: 0x00002ee7 (12007)
2018-06-16 18: 57: 38.875Warninglicense [1060,804] getting license
Exception: get_license
2018-06-16 18: 57: 38.984Warningsettings [1060,3816] Did not find any values ​​in file 'programData \ burger_client.ini'

[Etc …]

2018-06-16 18: 57: 40.109Infocmpch [1060,3964] Compatibility check type 'Intro' ended, maximum severity is 0
2018-06-16 18: 57: 40.593Warningsettings [1060,3816] C: \ Documents and Settings \ All Users \ Data \ AVG \ Antivirus \ burger_client.ini
2018-06-16 18: 57: 40.609Warningsettings [1060,3832] C: \ Documents and Settings \ All Users \ Data \ AVG \ Antivirus \ settings.ini
2018-06-16 18: 57: 55.187Infodldwrap [1060,3868] HttpPost: win32 error 11228 (0x00002BDC).

[Etc …]

2018-06-16 18: 58: 43.375Infoinstcore [1060,804] Product installation has started.

[Etc …]

2018-06-16 18: 58: 49.578Infofilehlp [1060,804] OpOnReboot: Direct move of file 'C: \ DOCUME ~ 1 \ Carole \ LOCALS ~ 1 \ Temp \ _av_iup.tm ~ a01864 \ ais_gen_gui-804.vpx' -> 'C: \ Program Files \ AVG \ Antivirus \ setup \ ais_gen_gui-804.vpx' successfully performed.
2018-06-16 18: 58: 49.578Noticepkg [1060,804] IsFullOkay: ais_gen_gui_cef_xp-7f7.vpx - not okay (does not exist)
2018-06-16 18: 58: 49.578Infopkg [1060,804] SetFullAsMarked: package ais_gen_gui_cef_xp
2018-06-16 18: 58: 56.718Infodldwrap [1060,3868] HttpPost: win32 error 11228 (0x00002BDC).
2018-06-16 18: 58: 58.453Infodldwrap [1060,2312] HttpPost: win32 error 11228 (0x00002BDC).
2018-06-16 18: 59: 04.640Errordldwrap [1060,804] HttpGet: download failed with error 0x00002bdc!
2018-06-16 18: 59: 04.656Errordldwrap [1060,804] HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has failed when downloading a file from 'http: //c5339464.iavs9x.avg.u.avcdn .net / avg / iavs9x / ais_gen_gui_cef_xp-7f7.vpx. Next try: 1

[Etc …]

Any suggestion?

Regards,

FM
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6

Indranil,

I appreciate your efforts and patience so far. Please follow the below steps to change the DNS Settings to fix the issue.

-Please press Window key along with R key to open the Run command.
-Type ncpa.cpl on the Run command and enter to open the Network Connections.
-Now right-click on your active internet connection (this may be "Ethernet", "Wireless Network Connection" or "Local Area Connection" depending on how your computer is set up) and select Properties.
-In the Networking tab, click once on Internet Protocol (TCP/IP) to highlight it, and then click Properties.
-Select Use the following DNS server addresses and then enter the following:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

-Click OK to finish.

After following the above steps, install AVG program and check the status.

If the issue persists, please get in touch with the chat technical team using this link - Contact AVG Support - AVG Phone Number, and Chat Support. They will remotely access your computer and install the program, free of cost.

7


Dated 21st Feb 2018, 5:45 am India Time. 
 
Good morning Madam / Sir,  
 
THANK YOU for your immediate reply and suggestions.
 
 
I’m travelling today.
 
I hope to revert by 22nd Feb, India Time, 10 am with a status update.
 
 
Thanking you for your patience and understanding,
 
 
Yours sincerely,
 
 
Indranil Bhattacharya

8

Okay, Indranil.

Follow the suggested steps and get back to us at your convenient time. We work round the clock, thank you!

9

Indranil, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

13

Hello Indranil,

I apologize for the inconvenience. 
It could be possible that the latest updated (18.2) have failed to install completely or the connection with update server was interrupted. Please open AVG Internet Security > My AVG > My Subscription > Re-enter the license to activate the program. After activating, please update AVG manually and check the status.