Unable to install or un-install

General discussion
10

No no no definitely uninstall avg. :+1:

9

Hello ROY,
Thank you for contacting AVG Community Support.
We are sorry to know this. We'll check and help you out.
May I know whether you are getting any error message while uninstalling or reinstalling?
Also have you installed any other Antivirus apps other than AVG on your PC?
Awaiting your response.

1

Please assist.
Since my desktop was upgraded earlier this year to windows 10, I have only noticed that I am unable to install or un-install programs.

Strangely, I am unable to re-install all my AVG products.

Help!!!

5

Hi James,
Thank you for the information. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!

2

Hi Tiffany,
Thank you for the reply. I see you are facing issues with AVG. I am sorry for the inconvenience. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!

3

No, I have not installed any apps.
Early this year I sent my PC to have the Windows 7 upgraded to Windows 10.
Thereafter, I did not install or uninstall any apps, until I needed to update my Easyfile Tax app.
This is when I was unable to do so, and the pc gave me the message attached.
I tried to un-install the app in order for me to download it from the website, but it would not un-install.screenshot

4

Hello ROY,
Thank you for contacting AVG Community Support.
We are sorry to know this. We'll check and help you out.
May I know whether you are getting any error message while uninstalling or reinstalling?
Also have you installed any other Antivirus apps other than AVG on your PC?
Awaiting your response.

6

No no no definitely uninstall avg. :+1:

7

Hi Roy,
Thank you for you reply. Regarding your concern, We offered you the free Remote assistance. Could you please connect with our experts through remote assistance. This will be the best option for your issue. If your issue seems to be in higher end, our agents will collect logs and escalate the same to the senior team. Thanks and keep us updated.

8

Good day
This problem concerns me.
Kindly provide details of where do I write back to you concerning this matter.
Regards
Roy Naidoo