Unable to view link send via WhatsApp got blank return in browser?
NTUC Health
Hello John,
You've reached the AVG community support forum.
We'll certainly look into this and help you. I am sorry to hear that, you are unable to open the whatsapp link in your browser.
- May I know the website which, you are trying to access is it trusted website ?
- Is it a healthcare website which, you are trying to access ?
- Have, you tried to access the same website in different Browser ?
- May I know in which device are, you facing this issue for ex: Windows, Mac, Android or iOS ?
- I would request, you to access the same website in different browser and check, if you recieve any error.
Looking forward to hearing from you.
Hello John,
Thank you for writing back to us. We apologize for the inconvenience caused. We can really understand your frustration. As we already tried basic troubleshooting steps, we request you to follow our email steps to connect with our remote support team. They will check and help you to resolve it.
Our remote process is completely safe and secure and you can see each and every steps which we perform. Also, we will offer remote support only for paid users. So, kindly contact us through remote support in order to resolve the issue quickly.
Hi Syed,
1) Yes, it is for the monthly payment for Home Care Services.
2) Yes.
3) Yes, I did same result using Miscrosoft Edge, Chrome and AVG.
4) Desktop Windows and Android handphone.
5) On desktop Windows I got blank page, Android phone AVG Sorry, we're unable to check this link, proceed with caution. Got blank page when proceed.
Never have issues before I install AVG
Thanks
Thank you for your response, John.
If you are unable to remove the URL, I suggest you try uninstall and reinstall AVG AntiTrack application.
For detailed reinstallation instructions, refer to the following article:
Uninstalling AVG AntiTrack (https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-AntiTrack)
Installing AVG AntiTrack (https://support.avg.com/SupportArticleView?l=en&urlName=Install-AVG-AntiTrack&supportType=home)
After reinstalling, I suggest you try disabling AVG AntiTrack, AVG Secure VPN and AVG Internet Security using the steps provided in the previous posts, then try to access the website. If you can access the website, then the issue must be with AVG.
We will escalate this case to our senior team for further analysis.
Please let us know after try this.
Thank you and keep us updated.
Thank you for sharing your experience, John.
We appreciate your trust and loyalty, and we look forward to serving you again in the future.
Thank you for choosing AVG.
Thanks Abdul. Bye Take Care!
Thank you for taking the time to write back to us, John.
We respect your decision. We understand how crucial it is for our customers to have a seamless experience, and we are committed to ensuring that you receive the best assistance possible.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Hi Abdul,
As for the AntiTrack it looks normal now.
I have reinstall AVG AntiTrack, AVG Secure VPN and AVG Internet Security.
Click the link unable to open new windows, have to copy and paste onto new tab still same issue blank
page?
Hi Abdul,
I have try many times to remove by clicking the trash icon don't seem to work the URL is still there?
Sorry, I won't consent for remote login for trouble shooting?
Hi Sivakumar,
As for the remote support I will skip that part, sorry about it.
Now that my Android phone able to access I'm OK.
Consider this issue is closed. Thanks!
Hi Syed,
1) Yes, it is for the monthly payment for Home Care Services.
2) Yes.
3) Yes, I did same result using Miscrosoft Edge, Chrome and AVG.
4) Desktop Windows and Android handphone.
5) On desktop Windows I got blank page, Android phone AVG Sorry, we're unable to check this link, proceed with caution. Got blank page when proceed.
Never have issues before I install AVG
Thanks