Hello Jeanette,
Let's reactivate your paid version now. Open AVG Antivirus Free -> My AVG -> My Subscription -> Log out & remove license (if available) -> Log in -> enter your email address and password.
It should work, let us know its status.
Hi my avg ultimate expired. I loaded avg free, I then purchased avg ultimate online.
avg keeps showing as a FREE version
When I log into my account, it shows avg free and avg ultimate - Next billing date: October 16, 2019 (Renew early)
I have tried removing avg from windows10 and reinstalling avg ultimate, It does not ask for me email address and password. It just loads up as avg free.
I have 4 days left on the free trial, do I just have to wait for it to expire before avg ultimate will register???
not sure what to do. hope someone can help
Hello Jeanette,
Let's reactivate your paid version now. Open AVG Antivirus Free -> My AVG -> My Subscription -> Log out & remove license (if available) -> Log in -> enter your email address and password.
It should work, let us know its status.
Jeanette,
I really appreciate your effort in trying to resolve this issue. I have sent you an email, please follow my email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to activate it as quickly and effectively as possible.
Regards,
Alok.
it did not work. still says I am avg free