Unable to 'Resolve' threats

AVG Protection
6

Any thoughts?  There has been no response on this for three days now…

All the best,  Dave

7

No suggestions on what AVG's issue is here for over a month now.  Dare I suggest that this is not a great reflection on the product.  This is a problem

5

Hello D,
We apologize for the inconvenience. To check the cause of the issue, we need the screenshot. Please click on this link http://avgclick.me/getscreenshot for the steps to send us the screenshot of the AVG threat message.
Thank you

1

AVG Free Vn 17.3.3011 is unable to 'Resolve' threats it has detected - clicking 'Resolve All' sees the busy processing timer whirling on all of the detected threats, but after a few seconds the display reverts to the 'Unresolved Threats' screen.  Nothing has moved to Quarantine:

(I would include screenshots here, but your 'insert image' icon only offers me just one tab named 'Web Address' to enter a URL - there is no 'open file' tab…  and I would send a screenshot of that, but fairly obviously can't.   So much is broken…)

All the best

2

Hello D,
We apologize for the inconvenience. To check the cause of the issue, we need the screenshot. Please click on this link http://avgclick.me/getscreenshot for the steps to send us the screenshot of the AVG threat message.
Thank you

3

Any thoughts?  There has been no response on this for three days now…

All the best,  Dave

4

No suggestions on what AVG's issue is here for over a month now.  Dare I suggest that this is not a great reflection on the product.  This is a problem