Unable to Start Windows 10 After AVG Internet Security Update

Hello Clark,
Thank you for your patience. We keep you informed that this known issue and our developers are working hard to get the issue fixed. Once the issue has been fixed we will definitely get back to you with optimal resolution. Your patience is much appreciated. Thank you.

It has been nearly a month since I first reported this problem and over a month-and-a-half since it first began. I was given a work-around to start my Windows by removing my mouse/keyboard dongle before starting the computer and then installing it after see the password screen and was told this was temporary and the AVG program problem would be resolved in a timely manner. Please tell me how much longer I will have to use this work-around. Clark Butler

I contacted AVG Technical Support two weeks ago concerning my inability to start Windows 10 after my AVG Internet Security was updated. Following an extensive investigation in which I allowed the technician to take control of my computer I was told that there was a known AVG program bug that prevents some users from starting Windows. The Start process ends with a screen message concerning the initiation of Watch Dog. The technician gave me a temporary fix for my problem to unplug my mouse and keyboard wireless dongle before I boot Windows 10 and then replace it after the Windows logon screen appears. This does work. I was told the bug would be fixed in about a week and I could then start the normal way. Unfortunately, the problem has not been corrected and this work-around is getting old. Can I receive a status update for the fix?

It has been nearly a month since I first reported this problem and over a month-and-a-half since it first began. I was given a work-around to start my Windows by removing my mouse/keyboard dongle before starting the computer and then installing it after see the password screen and was told this was temporary and the AVG program problem would be resolved in a timely manner. Please tell me how much longer I will have to use this work-around. Clark Butler

Hello Clark,
Thank you for your patience. We keep you informed that this known issue and our developers are working hard to get the issue fixed. Once the issue has been fixed we will definitely get back to you with optimal resolution. Your patience is much appreciated. Thank you.