Unable to unlock pin on my 2nd device which is a tablet

Kim,

Please be informed that for Anti-Theft service to be working, the following conditions are mandatory:

1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under remote control website

In older versions of the app, Anti-Theft was connected to the AVG Mobilation portal to allow you to use all tracking and managing options.

From the version 6.x, Anti-Theft is connected to the my.avg.com portal, so that you can manage and track your mobile device from one place.

Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal.

Unable to unlock pin on my tablet which is my 2nd device

Steps to reset PIN online:

1. Visit www.my.avg.com
2. Login with AVG MyAccount credentials.
3. You can find device listed.
4. Select device and tap on Settings
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.

​Please revert for further assistance.

Kim,

Please be informed that for Anti-Theft service to be working, the following conditions are mandatory:

1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under remote control website

In older versions of the app, Anti-Theft was connected to the AVG Mobilation portal to allow you to use all tracking and managing options.

From the version 6.x, Anti-Theft is connected to the my.avg.com portal, so that you can manage and track your mobile device from one place.

Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal.