Unable to update activation code apparently incorrect

Hi Therese,

We request you not to share the code or any sensitive data on a public forum.
We have sent an email and requested a screenshot in order to assist further.
Please revert to our email without changing its subject.
Thank you.

I have had several updates however I'm usually pressed for time to refer to my activation code however when I have the code is incorrect.  283L7M-3NVQ8J-57L97E issued March, 2020

Hi Therese,

We request you not to share the code or any sensitive data on a public forum.
We have sent an email and requested a screenshot in order to assist further.
Please revert to our email without changing its subject.
Thank you.