Unable to update my paid version I get the message general error

Ray, Have a look @ this AVG article (http://avgclick.me/GeneralUpdateError).
AVG Guru

My AVG desktop tells me I require an update but when I try I get the message failed general error. I cannot see AVG in my programme files so am unable to try repair procedure. I am running windows 10. can someone help please?

Ray, Have a look @ this AVG article (http://avgclick.me/GeneralUpdateError).
AVG Guru

Hello Ray,

I am sorry to hear that you are unable to update AVG in your computer. Please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you receive, so I can check the same and assist you further.